Privacy Policy
How AusVapeHero collects, uses, stores and protects your personal information when you visit our website or purchase from us.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use the Site, and information from third-party service providers. This may include:
- Identity & contact data — name, billing/shipping address, email, phone number, date of birth (for age verification).
- Transactional data — order history, products purchased, payment confirmation tokens (we do not store full card numbers).
- Eligibility data — answers provided in our on-site eligibility questionnaire, including smoking/vaping status.
- Technical data — IP address, device type, browser, operating system, referral source, pages visited, session duration, and interaction events.
- Marketing data — preferences, subscription status, and engagement with our communications.
2. How We Use Your Information
We use your information for legitimate business purposes, including but not limited to:
- Processing, fulfilling and delivering your orders.
- Verifying your age and eligibility under Australian law.
- Operating, maintaining, securing and improving the Site.
- Detecting, preventing and investigating fraud, abuse and security incidents.
- Personalising your experience and recommending relevant products.
- Sending you transactional, service and (where permitted) marketing communications.
- Complying with legal, regulatory and tax obligations.
- Enforcing our Terms & Conditions and protecting our rights, property and safety.
3. Cookies & Tracking Technologies
We use cookies, pixels, local storage and similar technologies to operate the Site, remember your preferences, analyse traffic, and measure marketing performance. By continuing to use the Site you consent to our use of these technologies. You may disable cookies in your browser, however certain features (including checkout and the eligibility gate) may not function properly.
4. Disclosure to Third Parties
We do not sell your personal information. We may share it with carefully selected service providers acting on our behalf, including:
- Payment processors and fraud-prevention partners.
- Shipping carriers and logistics providers (Australia Post, courier networks).
- Cloud hosting, email, SMS and analytics providers.
- Professional advisors (legal, accounting, insurance).
- Law enforcement, regulators or courts where required or permitted by law.
- Acquirers or successors in the event of a merger, acquisition, restructure or sale of assets.
5. International Transfers
Some of our service providers operate outside Australia. By using the Site, you acknowledge and consent to the transfer of your personal information overseas. We take reasonable steps to ensure recipients handle your information consistently with this Policy.
6. Data Retention
We retain personal information for as long as is necessary to fulfil the purposes set out in this Policy, comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. Aggregated or de-identified data may be retained indefinitely.
7. Security
We implement industry-standard administrative, technical and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You use the Site at your own risk.
8. Your Rights
Subject to applicable law, you may request access to or correction of the personal information we hold about you by contacting support@ausvapehero.com. We may require proof of identity and may decline requests that are vexatious, unreasonable or prohibited by law. Reasonable administrative fees may apply.
9. Marketing Communications
Where you have provided consent or where otherwise permitted, we may send you marketing communications. You can opt out at any time using the unsubscribe link in any marketing email. Transactional and service messages will continue regardless of marketing preferences.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices, content or accuracy of those sites, and this Policy does not apply to them.
11. Children
The Site is strictly intended for adults aged 18 years and over. We do not knowingly collect information from anyone under 18. If we become aware that we have collected such information, we will delete it.
12. Changes to This Policy
We may update this Policy at any time, at our sole discretion, by posting the revised version on the Site. The “Last updated” date below reflects the most recent revision. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
13. Contact Us
For privacy-related enquiries, please contact:
AusVapeHero — Privacy Officer
Email: sales@ausvapehero.com