Shipping, Returns & Support
Everything you need to know about getting your order from your trusted vape shop near me — fast, discreet, and guaranteed.
Shipping Options
All orders are dispatched from our Australian warehouse. Place your order before 2pm AEST on a business day for same-day dispatch.
| Service | Delivery Time | Cost |
|---|---|---|
| Standard AU Post | 3–6 business days | $9.95 (FREE over $80) |
| Express AU Post | 1–3 business days | $14.95 |
| Metro Same-Day (SYD/MEL/BNE) | Within 24 hours | $24.95 |
Discreet Packaging
Every order ships in plain, unbranded packaging with no external indication of contents. The return address is generic and your privacy is respected end-to-end.
Order Tracking
You’ll receive a tracking link via email and SMS as soon as your order is dispatched. Track in real time through Australia Post.
Returns & Refunds
- 30-Day Satisfaction Guarantee: Not happy? Contact us within 30 days for a refund or replacement.
- Faulty Products: Covered by manufacturer warranty plus our own quality promise. We replace at no cost.
- Hygiene exclusions: For health and safety, opened consumables (e-liquid, pouches, pre-filled vapes) cannot be returned unless faulty.
- How to return: Email support@ausvapehero.com with your order number and we’ll guide you step-by-step.
Customer Support
Our Aussie team is available 7 days a week, 8am–8pm AEST.
- Email: sales@ausvapehero.com
- Live Chat: bottom-right corner of any page
- Average response time: under 1 hour
Age Verification
All deliveries require an adult signature (18+). ID may be requested on delivery if we have reason to believe that the buyer is under aged. We strictly do not sell to anyone under 18.
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Proudly 100% Australian Owned & Operated